FAQ
Questions we get every week
If yours is not here, text 480-408-4476 and we will answer it.
Selling your device
How much is my device worth?
It depends on the model, storage, condition, and today's market. Send a quote request and we will come back with a real number, usually within 30 minutes or less during business hours. Buyback offers are based on current market conditions and may change daily.
Does a quote cost anything?
No. Quotes and diagnostics are free, and you are under no obligation to sell.
What do I need to bring?
The device, and the charger and box if you still have them. Please back up your data and sign out of iCloud so Activation Lock is removed before payment.
Can I sell a device that is still financed?
Tell us up front on the quote form. A device has to be free of financial obligations that would prevent a legal sale, so we will look at your situation before making an offer.
Do you buy cracked or dead devices?
Often, yes. Describe the damage on the quote form and we will tell you what it is worth as is.
How do you pay?
Square, cash, or Zelle.
Do you buy more than one device at a time?
Yes. We work with wholesalers, resellers, and businesses selling multiple Apple devices at once.
Mail-in and shipping
Can I sell from outside Arizona?
Yes. We buy by mail from customers across the United States. Get a quote first, then ship with tracking.
When do I get paid on a mail-in sale?
Payment is issued only after the device has been received, inspected, and verified to match the information submitted during the quote request.
What if you find something I did not mention?
If the condition differs from the original description we send a revised offer before completing the purchase. You can accept it or ask for the device back.
Is my IMEI safe to share?
Sharing an IMEI or serial number is optional on our form. We only use it to confirm the model and that the device is clear. Never share your Apple ID password, passcode, or verification codes with anyone, including us.
Repairs
How long does a repair take?
Devices are typically ready for pickup the next business day.
Who repairs my device?
All Apple device repairs are performed by our trusted third-party certified technician.
Is the diagnostic really free?
Yes. There is no charge to inspect your device or provide a repair quote, and you hear the final price before any work begins.
What does the repair warranty cover?
Repairs include a 15 day limited warranty covering workmanship and hardware-related issues associated with the repair. It does not cover accidental drops, cracked screens or glass, liquid damage, abuse or misuse, devices previously repaired by another shop, or damage unrelated to the original repair.
Will you back up my data?
Please back up your data before leaving a device for repair. Platinum Tech is not responsible for data loss.
Buying from us
What warranty comes with a certified pre-owned device?
A 15 day limited warranty covering hardware defects only. Eligible devices can add a 1 year extended warranty for $70.
Where do I see what is in stock?
Our live listings are on the Platinum Tech online shop. Stock in the showroom changes daily, so call or text if you are looking for a specific model.
Do you sell accessories?
Yes. Screen protectors and clear cases at $15, custom iPhone cases at $25, compatible AirPods at $30, and compatible fast chargers at $25.
Visiting
Do I need an appointment?
Yes. The showroom runs by appointment, Monday to Saturday, 10 AM to 5 PM. Call or text 480-408-4476 to set a time.
Where are you?
2625 E Greenway Pkwy, Suite 291, Phoenix, AZ 85032.
Are you open on holidays?
We are closed Thanksgiving Day, Christmas Day, and New Year's Day.
Do you speak Spanish?
Yes. Betzy serves customers in English and Spanish.