Policies and warranties

Apple device buyback policy

Platinum Tech specializes in purchasing Apple devices through a safe, transparent, and secure process.

By submitting a device for a quote through our website, you confirm and agree that:

• You are the legal owner of the device.
• You have the full legal right to sell the device.
• The device has not been stolen, lost, or obtained illegally.
• All information submitted is accurate and truthful.
• The device is free of any financial obligations that would prevent a legal sale.

Before any purchase is completed, Platinum Tech verifies the device information. To be eligible for purchase:

• The IMEI or serial number must be clean.
• The device cannot be reported as lost or stolen.
• Activation Lock (Find My iPhone or iCloud Lock) must be removed before payment.
• The device must match the description provided during the quote process.

Platinum Tech reserves the right to refuse the purchase of any device that does not meet these requirements or that raises ownership or security concerns.

All online offers are estimates and are subject to final inspection once the device is received. Final purchase offers are subject to an in-person or mail-in inspection. If the device's condition differs from the information submitted during the online quote process, Platinum Tech reserves the right to adjust or withdraw the offer before payment is issued.

Buyback offers are based on current market conditions and may change daily.

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Repair warranty policy

All Apple device repairs are performed by our trusted third-party certified technician. Devices are typically ready for pickup the next business day.

We offer free diagnostics and estimates. There is no charge to inspect your device or provide a repair quote.

Repair pricing varies depending on the Apple device model, the required parts, and the type of repair needed. Customers are always informed of the final price before any work begins.

All repairs include a 15 day limited warranty covering workmanship and hardware-related issues associated with the repair.

The repair warranty does not cover:

• Accidental drops
• Cracked screens or glass
• Liquid or water damage
• Physical abuse or misuse
• Devices previously repaired by another repair shop
• Damage unrelated to the original repair

If your device experiences a problem related to the repair, please bring it back as soon as the first issue appears and within the 15 day warranty period.

Customers are responsible for backing up their data before leaving a device for repair. Platinum Tech is not responsible for data loss.

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Certified pre-owned device warranty

All certified pre-owned Apple devices sold by Platinum Tech include a 15 day limited warranty covering hardware defects only.

Customers may also purchase a 1 year extended warranty for $70, which extends coverage for eligible hardware-related defects beyond the standard 15 day warranty.

Warranties are limited to hardware-related defects as outlined in this policy. Accidental damage, liquid damage, and misuse are not covered.

Retail pricing for certified pre-owned Apple devices may vary based on inventory availability and market value. Wholesale pricing is available for qualified business customers.

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Shipping and mail-in policy

We buy Apple devices from customers throughout the United States through our mail-in program, and we offer local pickup at our Phoenix showroom.

Request a quote before shipping anything. Ship with tracking, pack the device so it survives the trip, and back up your data and remove Activation Lock before it leaves your hands.

Payment for mail-in devices is issued only after the device has been received, inspected, and verified to match the information submitted during the quote request. If the condition differs from the original description, Platinum Tech may provide a revised offer before completing the purchase.

If you decline a revised offer, tell us and we will arrange the return of your device.

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Pricing policy

Repair pricing varies depending on:

• Apple device model
• Type of repair
• Parts required

Buyback offers are based on current market conditions and may change daily.

Retail pricing for certified pre-owned Apple devices may also vary based on inventory availability and market value.

Wholesale pricing is available for qualified business customers.

All quotes are provided before any work begins, and customers are under no obligation to proceed.

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Privacy policy

Platinum Tech collects only what it needs to quote your device, complete a purchase or repair, and follow up with you.

What we collect: the contact details and device details you submit through our forms, and the information you give us in person, by phone, by text, or by email.

How we use it: to prepare a quote, to verify a device before purchase, to complete a repair or sale, and to reply to you. We do not sell your personal information.

Forms on this website do not transmit your information automatically. They prepare a message in your own email or text app, which means you send it and you keep a copy.

Photos you select in the quote form stay on your own device. They are shown as a preview only and are not uploaded by this website.

Device data: we ask you to back up and remove your data before selling or repairing a device. Devices we purchase are wiped before resale.

Never send your Apple ID password, device passcode, verification codes, or bank details to us or to anyone else who asks.

To ask what we hold about you or to request deletion, email betziada@platinumtechusa.com or call 480-408-4476.

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Terms and conditions

Platinum Tech is the public brand of Platinum Tech AZ LLC, based in Phoenix, Arizona. By using this website you agree to these terms.

Quotes and estimates: all online offers are estimates and are subject to final inspection. Prices, offers, and availability may change without notice.

Eligibility: you must have the legal right to sell any device you submit, and you must be able to complete the sale under Arizona law. We may refuse any transaction that does not meet our buyback eligibility requirements or that raises ownership or security concerns.

Warranties: repair warranties and certified pre-owned device warranties are limited to hardware-related defects as described in the policies on this page. They are the only warranties we offer.

Data: customers are responsible for backing up their data before leaving a device for repair or sale. Platinum Tech is not responsible for data loss.

Payment: we accept Square, cash, and Zelle. Mail-in payments follow the shipping and mail-in policy above.

Trademarks: Apple, iPhone, iPad, Apple Watch, MacBook, and AirPods are trademarks of Apple Inc. Platinum Tech is an independent business and is not affiliated with, authorized by, or endorsed by Apple Inc.

Questions about these terms: email betziada@platinumtechusa.com or call 480-408-4476.

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